Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Redetexclu Inc. ("Company," "we," "us," or "our") regarding your use of our website, products, and services.

By accessing our website, making a purchase, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

2. Service Description

Redetexclu provides premium pet products, care solutions, and related services to customers in Canada. Our services include:

• Online retail of pet products including nutrition, health, comfort, and training items
• Expert consultation services for pet care and product selection
• Educational content and care guidance
• Customer support and product assistance
• Shipping and delivery services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Be legally capable of entering into binding contracts
• Provide accurate and complete information when required
• Comply with all applicable laws and regulations
• Not be prohibited from using our services under Canadian law

Minors may use our services only under the supervision of a parent or legal guardian who agrees to these Terms.

4. User Accounts

4.1 Account Creation

You may create an account to access certain features and services. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials confidential
• Not share your account with others
• Notify us immediately of any unauthorized use

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized account use if you have not properly secured your credentials.

4.3 Account Termination

We may suspend or terminate your account if you violate these Terms or for any other reason at our discretion. You may delete your account at any time by contacting customer service.

5. Orders and Payment

5.1 Order Process

When you place an order:

• You are making an offer to purchase products at the listed prices
• We reserve the right to accept or decline your order
• Order confirmation constitutes our acceptance of your offer
• Pricing and availability are subject to change without notice
• We may limit order quantities at our discretion

5.2 Payment Terms

• Payment is due at the time of order placement
• We accept major credit cards and approved payment methods
• All prices are in Canadian dollars (CAD) and include applicable taxes
• You authorize us to charge your payment method for the total order amount
• Payment processing is subject to verification and fraud prevention measures

5.3 Pricing and Taxes

All prices include applicable federal and provincial taxes (GST/HST/PST) as required by law. Prices may vary based on your location within Canada.

6. Shipping and Delivery

6.1 Shipping Coverage

We ship to all provinces and territories in Canada. Shipping costs and delivery times vary by location and shipping method selected.

6.2 Delivery Terms

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• You must provide a safe and secure delivery address
• Someone must be available to receive temperature-sensitive items
• We are not responsible for delays due to weather, carrier issues, or other factors beyond our control

6.3 Failed Deliveries

If delivery cannot be completed due to incorrect address information, unavailability, or refusal to accept delivery, additional fees may apply for redelivery attempts.

7. Returns and Refunds

7.1 Return Policy

We offer a 30-day satisfaction guarantee on most products. To be eligible for return:

• Items must be returned within 30 days of delivery
• Items must be in original, unused condition
• Original packaging and labels must be included
• Proof of purchase is required
• Return authorization must be obtained in advance

7.2 Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened food products, treats, or supplements
• Personalized or customized items
• Items damaged by misuse or normal wear
• Gift cards and digital products

7.3 Refund Process

Approved returns will be refunded to the original payment method within 5-10 business days after we receive the returned item. Shipping costs are non-refundable unless the return is due to our error.

7.4 Defective Products

If you receive a defective or damaged product, contact us immediately. We will provide a prepaid return label and full refund or replacement at no cost to you.

8. Product Use and Safety

8.1 Proper Use

You agree to:

• Use products only as intended and according to instructions
• Read and follow all safety warnings and guidelines
• Supervise pets when using our products
• Discontinue use if adverse reactions occur
• Consult with veterinarians as appropriate

8.2 Age and Size Restrictions

Many products have age, size, or weight restrictions. You are responsible for selecting appropriate products for your specific pet and situation.

8.3 Veterinary Consultation

Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult with a qualified veterinarian before using our products if your pet has health issues.

9. Intellectual Property

9.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, software, and design, is owned by or licensed to Redetexclu and protected by Canadian and international copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our content
• Use our content for commercial purposes

9.3 User Content

By submitting content to us (reviews, photos, etc.), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display that content for business purposes.

10. Prohibited Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Harass, abuse, or harm other users or our staff
• Post false, misleading, or defamatory content
• Engage in fraudulent or deceptive practices
• Resell our products without authorization

11. Disclaimers

11.1 Service Availability

Our website and services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free service and may experience downtime for maintenance or other reasons.

11.2 Product Information

While we strive for accuracy, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. Colors and images may not exactly represent actual products.

11.3 Third-Party Content

We may include links to third-party websites or services. We are not responsible for the content, privacy practices, or actions of third parties.

11.4 Veterinary Advice

Information provided on our website is for general educational purposes only and should not replace professional veterinary advice.

12. Limitation of Liability

To the maximum extent permitted by law:

12.1 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

12.2 Liability Cap

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12.3 Time Limitation

Any claim against us must be brought within one (1) year of the date the cause of action arose.

12.4 Essential Terms

These limitations are essential elements of the agreement between us and you. Our services would not be provided without such limitations.

13. Indemnification

You agree to indemnify, defend, and hold harmless Redetexclu, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of third-party rights
• Any content you submit to us

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Ontario, Canada, and you hereby consent to the personal jurisdiction of such courts.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute informally. Please send detailed information about your concern to [email protected].

15.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration in accordance with the rules of the ADR Institute of Canada, except as modified by these Terms.

15.3 Class Action Waiver

You agree that any dispute will be resolved on an individual basis and not as part of a class action or collective proceeding.

16. Modifications

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

16.2 Notification

We will notify users of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Modified" date

16.3 Continued Use

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you disagree with changes, you must stop using our services.

17. Termination

17.1 Termination by You

You may stop using our services at any time. If you have an account, you may delete it by contacting customer service.

17.2 Termination by Us

We may terminate or suspend your access to our services immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Pose a risk to other users or our business
• Fail to pay for products or services

17.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination will continue in effect.

18. Contact Information

For questions about these Terms of Service, please contact us:

These Terms of Service were last updated on January 1, 2025, and are effective immediately.