Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and analyzing how you interact with our site.
1.1 How Cookies Work
When you visit our website, we may place cookies on your device. These cookies contain information that is transferred to your device's hard drive. Cookies allow us to recognize your device and store some information about your preferences or past actions.
1.2 Cookie Lifespan
Cookies can be:
Session Cookies: Temporary cookies that are deleted when you close your browser
Persistent Cookies: Remain on your device for a set period or until you delete them
Your Control
You have full control over cookies on our website. You can accept all cookies, accept only necessary cookies, or customize your preferences using our cookie consent tool.
2. Why We Use Cookies
We use cookies for several important reasons:
2.1 Essential Website Functionality
Enable core website features and navigation
Remember your login status and shopping cart contents
Maintain security and prevent fraud
Ensure proper website performance
2.2 Improving User Experience
Remember your preferences and settings
Provide personalized content and recommendations
Save your language and regional preferences
Streamline the checkout and account processes
2.3 Analytics and Performance
Understand how visitors use our website
Identify popular content and features
Monitor website performance and load times
Track conversion rates and user journeys
2.4 Marketing and Advertising
Deliver relevant advertisements and promotions
Measure the effectiveness of marketing campaigns
Provide personalized product recommendations
Support retargeting and remarketing efforts
3. Types of Cookies We Use
3.1 First-Party Cookies
These cookies are set directly by our website and can only be read by us. We use first-party cookies to:
Enable website functionality
Remember your preferences
Analyze website performance
Maintain security
3.2 Third-Party Cookies
These cookies are set by external services we use on our website, such as:
Google Analytics for website analytics
Social media platforms for sharing features
Advertising networks for marketing purposes
Payment processors for secure transactions
3.3 Session vs. Persistent Cookies
Session Cookies
Deleted when you close your browser
Used for temporary functionality
Enable shopping cart features
Maintain login status during your visit
Persistent Cookies
Remain on your device for a set period
Remember preferences between visits
Enable analytics and tracking
Support personalization features
4. Cookie Categories
4.1 Strictly Necessary Cookies
Purpose: Essential for website functionality
Can be disabled: No - these are required for the website to work
Examples:
Authentication and login cookies
Shopping cart functionality
Security and fraud prevention
Load balancing and performance
Cookie consent preferences
Retention: Session or up to 1 year
4.2 Performance/Analytics Cookies
Purpose: Help us understand website usage and performance
Can be disabled: Yes
Examples:
Google Analytics (_ga, _gid, _gat)
Page view tracking
User journey analysis
Website performance monitoring
Error tracking and reporting
Retention: Up to 26 months
4.3 Functional Cookies
Purpose: Remember your preferences and enhance functionality
Can be disabled: Yes, but may affect user experience
Examples:
Language and region preferences
Recently viewed products
User interface customizations
Accessibility settings
Form auto-fill information
Retention: Up to 1 year
4.4 Marketing/Advertising Cookies
Purpose: Deliver personalized advertisements and measure marketing effectiveness
Can be disabled: Yes
Examples:
Facebook Pixel and advertising cookies
Google Ads conversion tracking
Retargeting and remarketing cookies
Affiliate marketing tracking
Social media sharing features
Retention: Up to 13 months
5. Third-Party Cookies
We work with trusted third-party services that may set cookies on our website. These services help us provide better functionality and understand our website performance.
5.1 Analytics Services
Google Analytics
Purpose: Website traffic analysis and user behavior insights
Data collected: Page views, session duration, bounce rate, user demographics
Our payment partners may use cookies to process transactions securely and prevent fraud. These cookies are essential for e-commerce functionality.
5.4 Customer Support
We may use third-party customer support tools that utilize cookies to provide better service and track support interactions.
6. Managing Your Cookies
You have several options for managing cookies on our website:
6.1 Cookie Consent Tool
Use our cookie consent tool to manage your preferences:
6.2 Browser Settings
You can also control cookies through your browser settings:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Privacy, search, and services > Cookies and site permissions
6.3 Mobile Browsers
Mobile browsers also offer cookie management options, typically found in the privacy or security settings section.
6.4 Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our website:
Essential cookies: Website may not function properly
Functional cookies: Preferences won't be remembered
Analytics cookies: We can't improve our website based on usage data
Marketing cookies: You may see less relevant advertisements
7. Cookie Consent
7.1 Consent Management
When you first visit our website, we'll ask for your consent to use cookies. You can:
Accept all cookies
Accept only necessary cookies
Customize your preferences for each cookie category
7.2 Withdrawal of Consent
You can withdraw your consent at any time by:
Using our cookie preference tool
Clearing your browser cookies
Contacting us directly
7.3 Consent Records
We maintain records of your consent choices to comply with privacy regulations and respect your preferences.
7.4 Children's Data
Our website is not directed at children under 18. If you are under 18, please ask a parent or guardian to review this policy and manage cookie settings on your behalf.
8. Other Tracking Technologies
In addition to cookies, we may use other technologies to enhance your experience:
8.1 Web Beacons
Small transparent images used to track user behavior and measure the effectiveness of marketing campaigns.
8.2 Local Storage
Browser storage that allows websites to store data locally on your device for improved performance and functionality.
8.3 Pixels and Tags
Small pieces of code that help us track conversions, user interactions, and advertising effectiveness.
8.4 Device Fingerprinting
We do not use device fingerprinting techniques to track users across websites without consent.
9. Policy Updates
9.1 Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.
9.2 Notification of Changes
We will notify you of material changes by:
Updating the "Last Modified" date at the top of this policy
Displaying a notice on our website
Sending email notifications to registered users when appropriate
Re-requesting consent when required by law
9.3 Reviewing Changes
We encourage you to review this policy periodically to stay informed about how we use cookies and protect your privacy.
10. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Team
Redetexclu Inc.
1234 Pet Care Avenue
Toronto, ON M5V 3A8
Canada