Privacy Policy

1. Overview

Redetexclu ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, preferences
• Pet Information: Pet names, breeds, ages, health information (when relevant)
• Order Information: Billing and shipping addresses, payment information
• Communication: Messages sent through contact forms, customer service interactions
• Marketing Preferences: Newsletter subscriptions, communication preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages visited, time spent on site, click patterns
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors for transaction verification
• Shipping companies for delivery tracking
• Social media platforms (if you choose to connect)
• Analytics providers for website optimization

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and fulfilling orders
• Providing customer support
• Personalizing product recommendations
• Managing your account and preferences
• Communicating about your orders and services

3.2 Business Operations

• Improving our products and services
• Conducting research and analysis
• Maintaining website security and functionality
• Complying with legal obligations
• Preventing fraud and abuse

3.3 Marketing and Communication

• Sending newsletters and promotional materials (with consent)
• Informing you about new products or services
• Conducting surveys and market research
• Providing pet care tips and educational content

3.4 Legal Basis for Processing

We process your personal information based on:

• Consent: When you have given explicit consent
• Contract: To fulfill our contractual obligations
• Legitimate Interest: For business operations and improvements
• Legal Obligation: To comply with applicable laws

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery
• Website hosting and maintenance
• Customer support
• Marketing and analytics

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction. We will notify you of any such transfer.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate or prevent fraud or illegal activities

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered above.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Secure data centers with access controls
• Regular software updates and security patches

5.2 Administrative Safeguards

• Employee training on data protection
• Access controls and authorization procedures
• Regular review of security policies
• Incident response procedures
• Third-party security agreements

5.3 Physical Safeguards

• Secure facilities with restricted access
• Environmental controls and monitoring
• Equipment disposal procedures
• Backup and disaster recovery plans

Note: While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising (with consent)
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookie settings through:

• Our cookie consent banner
• Browser settings
• Cookie preference center
• Opt-out tools provided by third parties

7. Your Privacy Rights

Under Canadian privacy law, you have several rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your information in a portable format
• Learn about how your information is being used

7.2 Correction and Updates

• Request correction of inaccurate information
• Update your personal information
• Complete incomplete information

7.3 Deletion and Withdrawal

• Request deletion of your personal information
• Withdraw consent for processing
• Opt out of marketing communications

7.4 Restriction and Objection

• Restrict processing of your information
• Object to certain uses of your information
• Limit automated decision-making

7.5 Exercising Your Rights

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days and may require verification of your identity.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

8.1 Retention Periods

• Account Information: Until account deletion or 3 years of inactivity
• Order Information: 7 years for accounting and warranty purposes
• Marketing Information: Until you unsubscribe or withdraw consent
• Support Communications: 2 years for quality and training purposes
• Website Analytics: 26 months for Google Analytics data

8.2 Secure Deletion

When information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized recovery.

9. International Transfers

Your personal information is primarily stored and processed in Canada. However, some of our service providers may be located outside Canada.

9.1 Transfer Safeguards

When we transfer information internationally, we ensure adequate protection through:

• Contractual data protection clauses
• Adequacy decisions by privacy authorities
• Industry-standard security measures
• Regular compliance monitoring

9.2 Jurisdictions

Personal information may be transferred to and processed in countries including the United States for cloud hosting and analytics services. These transfers are governed by appropriate safeguards.

10. Children's Privacy

Our services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18.

10.1 Parental Consent

If we learn that we have collected information from a child under 18 without parental consent, we will take steps to delete that information promptly.

10.2 Family Accounts

Parents or guardians may create accounts that include information about family pets. Parents are responsible for ensuring their children's privacy when using our services.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

11.1 Notification of Changes

We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website
• Updating the "Last Modified" date

11.2 Continued Use

Your continued use of our services after policy changes constitutes acceptance of the updated policy. If you disagree with changes, please discontinue use and contact us about data deletion.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Complaints

If you believe we have not addressed your privacy concerns adequately, you may file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca